Here is a sampling of what our clients have to say about BACTES.
Barrow Neurosurgical Associates – Arizona
"BNA has been a client of BACTES for many years. In 2007, the group began to prepare for implementation of the Centricity electronic medical record (EMR). With more than 2.5 million pages of patient information in paper charts that needed to be electronically scanned into the EMR, BNA turned to BACTES for assistance. During the year long process, BACTES remained consistently proactive, not only scanning documents on-site, but also assisting with training, scheduling and other necessary tasks. BACTES provided top-notch customer service and a much appreciated supportive staff. We consider BACTES to be a trusted and responsive partner in the ongoing operations of our practice."
Patricia B. Vogel Chief Executive Officer
Chino Valley Medical Center – California
"The great part about using BACTES is their reliability and knowledge. We were having such problems in our HIM department with untrained and unknowledgeable ROI staff, but now with BACTES as our 'second review' we are much more secure in knowing PHI will not be unduly and illegally released … BACTES has delivered what they promised."
Nancy L. Dukes, RHIT, Director Health Information Management
Rocky Mountain Orthopaedic Associates – Colorado
"We have used BACTES for our medical records processing since January 2009. During this time, they have provided our practice with exceptional, professional, and responsive customer service. Along with a seamless implementation, their outstanding follow up and follow through have certainly streamlined our processes. We can confidently recommend BACTES as a solid and reliable outsource solution. We are of the opinion that they are experts in their field!"
Pam Bachorski Administrative Operations Manager
Renaissance Hospital – Texas
"BACTES-Texas has been the Release of Information service provider for almost three years for the Renaissance Hospital in Dallas. BACTES representatives are well-trained and work well with the Health Information Management Department Director and staff. The work is completed in a timely manner and the occasional issue experienced by a requestor has been resolved quickly and efficiently. I would not hesitate to recommend Bactes to a facility looking for excellent services from an ROI provider."
Sabra M. Bozeman, RHIT, Director Health Information Management