BACTES - Information In Motion;Medical Records Copying Services ; Your Preferred Business Associate

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Streamline Your ROI Process with BactesPro ROI
BACTES alleviates your staff from the many tasks associated with release-of-information (ROI). We understand how multiple and sometimes demanding requests for ROI can interrupt your work flow and keep you from meeting the goals of your organization by draining profitability, productivity and staff morale. The BactesPro system is designed to solve these problems by providing comprehensive medical records correspondence processing and fulfillment from start to finish, with no up front costs, no training required and no implementation time or expense.

Try Our Simple, Effective and Risk-Free Solution
As a BACTES client, you can rest assured that your ROI correspondence and fulfillment will be complete, accurate, cost-efficient and fully HIPAA compliant, with no cost to you - BACTES bills requestors for ROI, when appropriate. You also gain immediate and easy online access to all ROI activity with BactesPro Online, as well as disclosure reporting on an ad-hoc or monthly basis, volume and type of request reporting, and other custom reporting options.

See Immediate Benefits and Guaranteed Savings
BACTES records, scans, fulfills and tracks all your medical records correspondence requests. All requests are electronically logged and tracked in the BactesPro system, which you can easily access using BactesPro Online. The BactesPro system is a fully integrated ROI management tool, delivering the following benefits:

Up to the minute status on medical record requests

Comprehensive disclosure reporting on an ad hoc or monthly basis

Volume and type of request reporting

Audit for all copy disclosures

Contact history-requestor conversations

Reprinting capabilities without recopying

Comprehensive physician transfer reporting; turn-around time; audit for all copy disclosures

Data uploadable to Excel for customized reports on any data element

Fully HIPAA compliant

Quality Control
BactesPro provides an unprecedented level of customer service to you, the requestors and your patients. Medical records are quality controlled at three places by carefully trained BACTES team members.

The field agent on site checks the accuracy of the original record and adjusts scans to attain highest quality images.

The data entry personnel perform a 5-step process to verify each request is HIPAA compliant, and that the name matches the copied record.

The quality control department team members perform a final inspection of the record- searching for misfiles, and double-checking image quality.

Each record is hand-packaged with utmost care to deliver the best possible quality in the most timely manner.

As a BACTES client, your practice is relieved from the time-consuming tasks of answering demanding calls from requestors, copying medical records and ensuring that the ROI process is HIPAA compliant. You will experience guaranteed savings on copying expenses and labor, along with the peace of mind that comes from knowing that your ROI process is being handled in a timely, cost-effective and professional manner. How does our system work? This chart explains the roles of BACTES and your practice as partner in the ROI process:

Toll Free Customer Service
Our toll-free line 800-560-3800 is open to you, your staff, the requestors - and most importantly - your patients.

BactesPro Online
BactesPro Online gives clients easy and immediate access to the detailed status of all ROI requests. By simply entering our secure website, you can instantly see where all requests are in the ROI process. Should a requestor or patient call for the status of a request, you can go online and see when the request was captured, current status, and when fulfillment was made via U.S. mail or electronically. All this detailed information is carefully recorded and stored for your review. You save valuable time and resources, as well as providing excellent service to requestors and patients.

On Site Scanning Module
The On Site Scanning Module utilizes a high-speed paper scanner with connections to a printer and fax machine to handle all local work, along with direct upload to the BactesPro system via secure FTP. All pertinent information related to tracking requests is captured.

The On Site Scanning Module allows for:

All paper-to-paper records to the local printer.

All walk-ins to the local printer.

All faxes to the local fax machine. The system will prompt the personnel to input a fax number once it recognizes that it is a fax, and the fax will automatically be sent electronically.

All CCs and Billables uploaded to the BactesPro system via secure FTP.