BACTES utilizes secure, automated systems and manages the high levels of complexity and risk inherent in Release of Information.
BACTES PROVIDES THE HIGHEST LEVEL OF SERVICE AND PERFORMS MORE ROI RELATED TASKS FOR OUR CLIENTS THAN ANYONE IN THE INDUSTRY.
No matter which type of service is best for you, Mobile, Remote or Onsite, all service models include the industry leading multi-step BACTES QC process, the most rigorous and extensive process in the industry. Because of our unyielding commitment to quality, BACTES mitigates the risk of potential breaches, unauthorized disclosures or any other type of privacy incident.
Mobile ROI service
- Service at your facility is performed by our Certified Release of Information Specialists using our equipment and supplies.
- Quick and efficient, we’re in and out with minimal footprint and time at your facility.
- Your medical records never leave the facility as we digitally capture the necessary medical record information, securely encrypt and upload it to our production facility.
- BACTES clients have complete access to our web-based tracking systems to allow you to monitor your requests through the process and receive status and Accounting of Disclosure reports.
On-Site ROI Service
- For higher volume practices we’ll set up in your office, securely behind your firewall, and provide necessary on-site staff.
- We seamlessly integrate our services and processes with your operation.
- Specific operating workflows are developed and established to meet your unique needs.
Remote ROI Service
For clients with EMR/EHR we offer an elite level of full service ROI remotely, from one of our secure service centers. Our Full Service Release of Information offering is the most robust in the industry. Not only will BACTES handle your requests for medical records from attorneys, patients, third-party requesters, government agencies, and others, but we will also answer the phones for you and handle all referring physician requests as well.
Powerful Management Tools:
Managing the Release of Information process is a daunting task. With as many as 37 steps involved with the fulfillment of each ROI request, one of the more significant challenges is the tracking of each request through the various status points.
The BACTES Request Management System (RMS) provides complete beginning-to-end tracking, as well as detailed reporting on all activity month-in and month-out through the various status points.
Key Deliverables of RMS:
- All requests are scanned into the system for complete visibility.
- Elimination of duplicate requests through a matching system.
- RMS works within the customer Master Patient Index to reduce data entry and ensure accuracy.
- Flagging capability for high risk patients.
- RMS has a powerful and automated exception management tool.
- Entry for audits is simplified with the “single requestor/multiple patient” module.
- Customized reporting capabilities.
- Pending status for managing day-to-day workload.
- Turnaround Time reporting.
- Graphical analysis.
- Exception reporting (see where you stand by exception type).
Streamline your Release of Information process through RMS. You will reduce touch points and improve customer service while reducing your operating costs.
No matter what option you choose, with BACTES you’ll always get:
- Web-based online tracking
- 100% of requests and records are reviewed prior to release.
- Customer Service at 800.560.3800- we will answer when you call.