Revenue Cycle Support
Improve cash flow, reduce operating expense, mitigate risk.
Patient Financial Services – Business Office
Responding to payer requirements for copies of medical information to adjudicate denied claims (Workers Compensation, Motor Vehicle Accident and Health Plan) has a direct impact on cash flow and carries the same risk for wrongful disclosure or inappropriate accounting of patient information released.
The risks and operating costs surrounding Release of Information for the Business Office (Patient Financial Services) are no different than that of the Health Information Management department. The responsibility to maintain the security and confidentiality of PHI remains as a principle requirement.
BACTES reduces your operating expenses, provides appropriate Accounting of Disclosures and mitigates your risk surrounding the Release of Information process.
Reduce Your Operating Costs
BACTES reduces your Labor associated with:
- The medical records capture process.
- The packaging of the medical record information (along with the claim), metering and mailing.
- Rework associated with those payers who indicate they did not receive the copy of the medical information requested.
All information released to the payer is maintained in the BACTES portal for the business office staff to access (while on the phone with the payer). Response is immediate and eliminates further delays in attaining payment.
Improve your Cash Flow
Your staff can focus on collections and no longer be burdened with copying and mailing records (and recopying and mailing to those payers who continually indicate they did not receive their copy).
Wrongful Disclosures have always been a risk for Release of Information. Omnibus regulations have created an even greater burden and risk surrounding the process. BACTES provides the proper tracking of disclosures and ensures unauthorized sensitive content is not released.